Help & Support

Frequently Asked Questions

Find answers to common questions about Couples Reset, booking sessions, pricing, and more.

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What is Couples Reset?
General
How is Couples Reset different from other therapy platforms?
General
How do I get started?
Getting Started
What's the difference between a therapist and a coach/therapist?
Therapists & Coaches
How do I choose the right therapist or coach/therapist?
Therapists & Coaches
How do I book a session?
Booking & Sessions
What if I need to cancel or reschedule?
Booking & Sessions
Are sessions in-person or virtual?
Booking & Sessions
Can I message my therapist between sessions?
Messaging
How quickly will my therapist respond to messages?
Messaging
How is my information protected?
Privacy & Security
What if I'm concerned about privacy with my partner?
Privacy & Security
How much do sessions cost?
Pricing
What payment options are available?
Pricing
What kind of resources are available?
Content & Resources
Are the resources appropriate for all relationship stages?
Content & Resources
How does progress tracking work?
Progress Tracking
What devices can I use Couples Reset on?
Technical
What if I have technical issues?
Technical
What is sex therapy and how can it help my relationship?
Intimacy & Sex Therapy
Is it normal to want help with intimacy and sexual connection?
Intimacy & Sex Therapy
What topics can we address in intimacy coaching?
Intimacy & Sex Therapy
Will my therapist judge me for my sexual concerns or preferences?
Intimacy & Sex Therapy
Can we work on intimacy if we are not having problems?
Intimacy & Sex Therapy
How is intimacy coaching different from traditional therapy?
Intimacy & Sex Therapy
What if my partner is hesitant about sex therapy?
Intimacy & Sex Therapy
What payment methods do you accept?
Booking & Sessions
What is your cancellation policy?
Booking & Sessions
Do you offer insurance coverage?
Booking & Sessions
What happens after my first session?
Getting Started
Is everything I share confidential?
General
How does trauma impact relationships?
Trauma & Healing
What is trauma-informed coaching?
Trauma & Healing
Can we heal from trauma as a couple?
Trauma & Healing
What are somatic practices and how do they help with trauma?
Trauma & Healing
Is it safe to work on intimacy if we have trauma histories?
Trauma & Healing
Is this therapy?
General
How quickly can we get support?
Booking & Sessions
Who is this best suited for?
General

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